Frequently Asked Questions
Everything you need to know about your Billig Jewelers shopping experience.
What materials are used in Billig Jewelers' collections?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal and stone composition.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $150. Expedited shipping options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer a warranty on your jewelry?
Yes, all Billig Jewelers pieces come with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.
How do I find my correct ring size?
We provide a comprehensive Size Guide on our website to help you measure at home. Alternatively, you can request a complimentary physical ring sizer to be mailed to you before placing your order.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process to ensure that our diamonds are conflict-free and sourced from reputable suppliers who maintain high ethical standards.